The delivery turnaround time (TAT) varies based on the destination PIN code. However, customers can typically expect delivery within 3–7 days after ordering across India.

Please note that certain factors may affect delivery timelines, including:

Climatic challenges (e.g., heavy rainfall, floods, or extreme weather conditions).
Government regulations or orders that may impact logistics and transportation.
In such cases, there may be unavoidable delays, but we will make every effort to ensure your order reaches you as soon as possible. You can track your order status through your account for real-time updates.

Proper care helps maintain the shine and longevity of your jewelry. Follow these simple tips to keep your pieces in excellent condition:

Avoid Contact with Water & Chemicals: Keep jewelry away from water, perfumes, lotions, and household chemicals to prevent tarnishing or damage.

Store Properly: Store jewelry in a dry, air-tight container or a soft pouch to prevent scratches and oxidation. Keep pieces separate to avoid tangling.

Clean Gently: Use a soft, dry cloth to wipe jewelry after each use. For deeper cleaning, use a mild jewelry cleaner and a soft brush.
Handle with Care: Remove jewelry before engaging in physical activities, swimming, or sleeping to prevent breakage or wear.
Polish Occasionally: For long-term shine, gently polish your jewelry with a jewelry cleaning cloth.

By following these care instructions, you can preserve the beauty and quality of your jewelry for years to come.

Eligible non-bundle orders have 7 days from delivery to request a return or exchange. Your first exchange per order is free; a ₹99 reverse-pickup fee applies to change-of-mind returns. Items must be unused, unworn and in original packaging with tags. Earrings require unopened hygiene seals and packaging. Bundles, personalized products and marked clearance/final-sale items are excluded for change of mind. Report damaged, incorrect or missing items within 48 hours, including bundle orders. Contact [email protected] or WhatsApp +91 70208 88244 with your order number.

Return & Exchange Guidelines:

• Eligibility: Items must be unused, in original packaging, with all tags intact. Freebies (if any) must also be returned.
• Pick-Up & Shipping: We arrange return pick-ups from serviceable locations. For non-serviceable areas, customers need to courier the product, and we reimburse up to INR 70 in shipping costs.
• Refunds: Processed within 7 working days after inspection. Prepaid orders are refunded to the original payment method, while COD orders require bank details for the refund.
• Returns & Exchanges: Eligible standard orders: request within 7 days of delivery. Report damaged, incorrect or missing items within 48 hours, including bundles. Share clear photos and an unpacking video where available. See full return conditions.
• Exchanges: Available within 7 days for defective, damaged, or unsuitable items.

The Any 3 for ₹1,499 bundle is non-returnable. Other exclusions apply to clearance sale items, promotional offers, and individual items from combo packs.

📌 For a detailed understanding, please refer to our Refund Policy of ShruRush.

Yes, the jewelry we offer on ShruRush is anti-tarnish and designed to resist dullness over time. However, since these are imitation jewelry pieces and not solid gold, proper care is essential to maintain their shine and longevity.
To keep your jewelry looking its best:
Avoid exposure to water, perfumes, and harsh chemicals.
Store in an air-tight pouch when not in use.
Clean gently with a soft cloth after each wear.
With the right care, your jewelry can stay radiant for a long time! 💖