The delivery turnaround time (TAT) varies based on the destination PIN code. However, customers can typically expect delivery within 10-12 working days across India.

Please note that certain factors may affect delivery timelines, including:

Climatic challenges (e.g., heavy rainfall, floods, or extreme weather conditions).
Government regulations or orders that may impact logistics and transportation.
In such cases, there may be unavoidable delays, but we will make every effort to ensure your order reaches you as soon as possible. You can track your order status through your account for real-time updates.

Proper care helps maintain the shine and longevity of your jewelry. Follow these simple tips to keep your pieces in excellent condition:

Avoid Contact with Water & Chemicals: Keep jewelry away from water, perfumes, lotions, and household chemicals to prevent tarnishing or damage.

Store Properly: Store jewelry in a dry, air-tight container or a soft pouch to prevent scratches and oxidation. Keep pieces separate to avoid tangling.

Clean Gently: Use a soft, dry cloth to wipe jewelry after each use. For deeper cleaning, use a mild jewelry cleaner and a soft brush.
Handle with Care: Remove jewelry before engaging in physical activities, swimming, or sleeping to prevent breakage or wear.
Polish Occasionally: For long-term shine, gently polish your jewelry with a jewelry cleaning cloth.

By following these care instructions, you can preserve the beauty and quality of your jewelry for years to come.

Yes, we offer a 7-day return policy from the date of delivery. If you’re not satisfied with your purchase, you can initiate a return request through our designated return portal.

Return & Exchange Guidelines:

• Eligibility: Items must be unused, in original packaging, with all tags intact. Freebies (if any) must also be returned.
• Pick-Up & Shipping: We arrange return pick-ups from serviceable locations. For non-serviceable areas, customers need to courier the product, and we reimburse up to INR 70 in shipping costs.
• Refunds: Processed within 7 working days after inspection. Prepaid orders are refunded to the original payment method, while COD orders require bank details for the refund.
• Return & Exchange Evidence: A 360-degree unpacking video and images of the product are mandatory to process return requests. Claims must be raised within 48 hours of delivery.
• Exchanges: Available within 7 days for defective, damaged, or unsuitable items.

Some exclusions apply, such as clearance sale items, promotional offers, and individual items from combo packs.

📌 For a detailed understanding, please refer to our Refund Policy of ShruRush.

Yes, the jewelry we offer on ShruRush is anti-tarnish and designed to resist dullness over time. However, since these are imitation jewelry pieces and not solid gold, proper care is essential to maintain their shine and longevity.
To keep your jewelry looking its best:
Avoid exposure to water, perfumes, and harsh chemicals.
Store in an air-tight pouch when not in use.
Clean gently with a soft cloth after each wear.
With the right care, your jewelry can stay radiant for a long time! 💖